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More and more, organizations are relying on
service delivery to achieve competitive advantage.
Outstanding service companies that consistently
exceed customers’ expectations have many
fundamental approaches to service issue. In the Foundation
of Excellence program, Kenyon Price
will lead your team through the Top Ten
Fundamentals of Outstanding Service.
(See below) These fundamentals are critical in
creating a culture of continuous service improvement
in your organization.
Top Ten Fundamentals
of Outstanding Service
- Build a Hospitality Culture
- Create a Recognition Program for
the Guests
- Understand and Deliver the Guests
Preferences
- Create a true “Guest Experience”
- Build long term relationships
- Define “the art of listening”
- Build a solid “guest recovery” program
- Define “the art of flexibility”
- Involve every level of
the organization
- Celebrate
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