“The solutions will emerge only when the questions become more important than the answers.” – Kenyon Price

The Art Of goes beyond basic service training needs and identifies leadership, cultural and process improvements of an organization in order to initiate measurable change in guest loyalty and service delivery.

Kenyon Price implements custom-designed training methodologies that are based on motivational interaction - a successful facilitation process that engages a team to create customized service standards as well as standards for the style in which the service is delivered.

Many hotel companies preach the concepts of “anticipating the guest needs,” and yet most employees cannot express what this truly means. In his many years in training and operations, Kenyon Price has always believed that associates must be involved in the creation of the service ethos and the way the service is delivered. The actual training should be one that facilitates the involvement of everyone and allow each team member to provide input. In this process, the true commitment happens quite naturally when people are allowed to participate. Motivation comes from interaction thus is born the approach of Motivational Interaction.

Through specialized training methodologies, emphasis is placed on consistently achieving exceptional customer care and service, and associating the organization’s unique brand with this high level of service.

Specific training programs provided by The Art Of include a Leadership Development program through which all managers are trained in the basics of hiring, training and retaining employees. There are also specific programs that focus on brand standards, process management and the hospitality culture. The true goal is to realize that the commitment to education and development of people is imperative to moving the organization forward.

Kenyon Price has tested this training approach around the world by many cultures. His facilitative approach has been embraced by numerous teams.